google-site-verification=77uYaGIJ-UdyjJaDc-x0m94ca8W-v_HZ0howXKmNTBE FAQ | Pinball Huis | Worldwide
SHIPPING 

Do you ship internationally? 

  • Yes we ship internationally. We can ship to a terminal near you and cost varies from €180 to €350 depending on your location. This is a terminal pickup service, or they can deliver to business premises which have a loading dock. BUYER ALWAYS PREPAYS SHIPPING.

  • We can also provide door to door shipping. Moving the machine up or down stairs, which includes setup of the machine, and cutting off of the packing material. This service can be provided by either ASS logistics and NW Logistics Inc. This service run from €265 to €415 depending upon your location.

 

Shipping method definitions:

Liftgate delivery (curbside delivery)

Liftgate deliveries arrive with the item(s) on a pallet. For pinball machines the legs will be taken off and the backbox folded down. The driver will drop the pallet to the ground with a liftgate and is not required to move it beyond that point. Frequently, they will assist in bringing the pallet into your garage, but not always.

In-home delivery

With in-home delivery two men will bring the item inside, anywhere on the main level of your home or business. They are required to unpack the item(s) if you request them to. They will not, however, do any required assembly on the machines. If in-home delivery is selected for a pinball machine, we will typically leave it on its legs so all you have to do is flip up the backbox and plug in the machine.

Delivery and setup

If you select the Delivery and Setup option, the items will be delivered anywhere inside your home or business and any light assembly work will be done for you. For example, on pinball machines they will install the legs for you but they will not install balls, adjust settings, etc. The typical delivery will include two men, but more can be added if required.

How long does shipping take? 

  • And it takes approx 1- 5 days Max for items ordered to be delivered at clients designated address locally and internationally respectively.

  • In general, items can take from a few days to a few weeks to deliver. New items that are in stock can typically ship right way, while refurbished items may need to be cleaned and tested before they are ready to ship. For the best estimate of shipping times for a specific item, please call and speak with a representative. Expedited delivery may be available.

Will I be charged for taxes?

  • All items are tax free within the EU Zone.

  • Tax applies only to sales out of the EU Zone.

PAYMENT & WARRANTY

What forms of payments do you accept? 

  • At Pinball Huis, we accept payments via; Cash, Master/VISA card, Swift bank transfers, and money orders.

 

What are your warranty terms & conditions?

  • We promise not to knowingly allow the use of your personal information we keep on record to be used by a third party for any purpose.

  • We may from time to time update you via email of products or happenings at Pinball Huis that you may be interested in. Naturally you will have the option to activate or de-activate this feature within the email if you choose. 

  • SHIPPING We are happy to assist in shipping your game, but we will not be responsible for any loss or damage that may occur once your item is in the hands of the shipping company. For more information on any of our services please Click Here to contact us.

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FAQ

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CONTACT US

Calea Griviței 395,

București 010722,

Romania

Tel: +40-720-314-412

sales@pinballhuis.com

www.pinballhuis.com

​WHY BUY FROM US

Often a few of our clients get to ask us why they should buy from us. The first thing we tell all of them is the interpersonal relationship they receive every time we communicate as the staff...

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