We take pride in the work we do and how we handle every customer. Your feedback is important to us, as it helps us to continually improve the way we are able to assist future customers. Here is what some customers had to say:


Nicosia, Cyprus

Just wanted to drop a note of appreciation to you all. Our machine arrived safe and sound yesterday after just 6 days after purchase and we’re just thrilled. Exactly as you said, it’s in superb condition and all functions operate perfectly. It is all we could have asked for and a wonderful addition to our game room.After our horrible experience with another source, we nearly decided to let the idea of a Pinball machine go because it was too much risk buying unseen goods. We’re so glad we made the call to flipmaskin. The product is precisely as advertised, your packaging for shipment was well beyond what could have been expected and the delivery/setup process went just fine. Thank you for a job very well done……..Elvis is in the building to stay………. 

N. Chrysostomos

Brisbane, Australia

Nic and Brooke, I received my Whitewater pinball today in very excellent condition. I could not believe how well it was prepared for shipping. When I saw the machine strapped to a very substantial shipping pallet, encased with numerous layers of plastic wrap, cardboard edge protectors, three shipping blankets, the legs individually wrapped, and un-packing and set up directions conveniently attached to the top I could tell that I was dealing with a very professional organization. My quest for Whitewater took me to many shady and some absolutely non-legit "companies" that I was shocked to come in contact with. I did find a few companies that seemed reasonable and trustworthy but none of them even came close to impressing me as The Pinball Company has. Brooke was very kind to email me pics of Whitewater when it soon became available and also when it was ready for packaging for my approval. This was very much appreciated. Delivery was quick and on time and the driver brought our curbside delivery directly into our garage. He couldn't have been nicer. After unpacking the machine was found to be in excellent condition and plays flawlessly. I am extremely satisfied with the pinball machine and the experience dealing with Flipper house. Thank you so much for making this all happen. I would absolutely recommend your company to anyone in the market for a pin. If they would go directly to you they could avoid a whole lot of aggravation. 


Leiden, Netherlands

We purchased the Addam’s Family pinball machine from Flipper House in Aug. 2016. We had used the machine in several arcades and loved the different features. We searched online to purchase the machine for our finished basement and found it listed in several places including Ebay, Google. After doing research, we found the machine to be slightly more expensive at The Pinball Company. However, the tech support they provide is extremely valuable, not available from the other sources, and well worth the extra cost in the purchase of the machine. The Addam’s Family machine is vintage early 1990’s and is a complicated machine comprised of many solenoids, switches, and wires. We bought the machine through Brooke and Nic Parks at Flipper House and they have been wonderful to work with. We use our pinball machine a lot and have had a few problems over the past 11 months. Most of the problems have been very simple - like a wire becoming detached. Our most serious problem involved the main display going out. In each case I was able to speak with Nic and he walked me through diagnostics. I am somewhat handy and have been able to fix all the problems to date with Nic’s guidance. He has also sent parts at little or no cost. We couldn’t be more pleased with our purchase through Flipper house and their ongoing support!

Derick Cage


Let me begin by stating I normally do not provide a testimonial, however in this case I felt it necessary. I selected Flipper House for our most recent purchase of gaming equipment. The purchase amount was close to $9,000.00, so it was very important to find the right organization to conduct business with. From the very first phone call to the delivery of our order, Brooke was on top of everything. I found Flipper House to be first class, with true customer service and follow through. Everything was delivered as Brooke indicated and she kept me informed during the waiting period. I would encourage anyone who is interested in entertainment equipment, either large or small to contact Flipper House, I can attest, you will not be disappointed. 

Amstrong & Britney

Leicester, UK

Shopping out my first pinball machine can be compared to conducting a job interview. I called countless individuals all over the country before placing my bet on Brooke and Flipper House. It was clear to me that Brooke had the knowledge, expertise, and love for the service her and her husband provide to people in giving new life to used pinball and arcade machines. Brooke also helped me decide which pinball was right for me and before long I received my Theater Of Magic. My initial thought when it arrived was, “If this was used I sure would love to see what a high end restore is.” That dream came true when I recently received my Twilight Zone high end restore (complete with LED’s). WOW! They weren’t kidding when they said “better than new”. Of course, I have to add that post sales support is spectacular. Brooke was extremely helpful in answering my technical questions and helping me obtain the “extras” that I was looking for on each of my machines. Last but not least, she doesn’t forget who you are! You won’t be disappointed with your new, used, or high end restore from Brooke and Nic.


Durban, South Africa

Thank you so much for such a great experience on our purchase of a Pinball machine. Your business provided wonderful support, knowledge and very fast shipping. When ever we have needed advise or equipment you have been there to assist at all times. The game play and condition of our spider man pinball machine was just as you stated, in mint condition. We look forward to doing business with you in the future. 

Xiam Patrick

Hong Kong

Hi There, I'm sending this to thank you and everyone at the the pinball company, I got the Golden Axe machine in today and it works great, It brings me back to when I used to play this game at putt-putt. I am amazed at how clean and new the machine looks. I will definitely be buying my next machines from you. Thank you so much for your excellent service. 

Mihaila Ion

Bucharest, Romania

Nic and Brooke at Flipper House are a pleasure to work with. With a recent classic arcade machine purchase, they took the time to patiently explain various options, and actually influenced me to purchase a less expensive machine that was actually a better fit for what I was looking for. I have been pleased with my purchase, as well as their attentive commitment to customer service. 

Liam Svetlana

Malmo, Sweden

Brooke, just wanted to drop you a line and say thanks again for the beautiful job on the NBA Jam game. I changed the one button contact like you said and it works great. In fact Clarence had a party this past weekend and everybody couldn't believe that a game so old looked so good. Again thanks and I'm sure I will be in touch for more games in the future. Flipper house rocks. At first I was very skeptical but after reading so much positive reviews, I had a change of heart.


Rome, Italy

This company was easy to work with. They answered all my questions without making my questions seem trivial or unimportant. They fulfilled my requests when I needed the item shipped to a different location even after it had shipped." 

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Calea Griviței 395,

București 010722,


Tel: +40-720-314-412


Often a few of our clients get to ask us why they should buy from us. The first thing we tell all of them is the interpersonal relationship they receive every time we communicate as the staff...

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